Pull and bear. Is Pull & Bear ethical and sustainable?

Thankfully the second transaction fell off after a couple of days Never got my money back
Under Join Life, it offers products made with such as organic cotton, Tencel, recycled polyester, and more I emailed them again letting them know I can see that they received it 6 days ago and the next day all of a sudden I received an email saying the item has arrived and you will be refunded which is not what I was told or asked for

So I contact to the Facebook messenger on the official page and email.

13
PULL&BEAR Reviews
However I have had no issues with delivery my shipment dispatched from 2 warehouses in different parcels one took 2 days to arrive, the other should arrive tomorrow or the next day 6-7 business days Bad experience of customer service and quality of clothing
PULL&BEAR Reviews
Pull&Bear archivos
After arguing for a bit they refunded my money
My experience with this brand is the order completion process on the website is not successful by PayPal I still haven't received the refund from a parcel that was delivered 10days ago and received 7 days ago Moral of the story The jeans broke in under a month only wore them a couple times and not even outside lol definitely not my fault in any way
Everyday I am told something different Speedy delivery option would be appreciated but other than that good quality and happy customer

It details its policies for environmental welfare, animal welfare, and.

28
Pull&Bear archivos
The customer service is awful they seem to not care about customers at all from my experience
PULL&BEAR Reviews
I responded to say that my nearest store was approx 60km away and this was why I ordered online
Pull&Bear archivos
I have never had such an awful experience with customer service